Frequently Asked Questions

Purchase and After-Sales Service

Essential Supporting Facilities Costs: High-power equipment requires industrial three-phase power, potentially involving grid expansion; air compressor (providing auxiliary gas); refrigerated dryer/filter (purifying air); smoke extraction and dust removal system (environmental requirements).

Consumable Costs: Protective lenses, focusing lenses, nozzles, ceramic bodies, etc., require regular replacement.

Gas Costs: Cutting stainless steel/aluminum requires high-purity nitrogen, while cutting carbon steel can use oxygen; this is an ongoing operating cost.

Electricity Costs: Power consumption of the equipment itself and its supporting equipment.

The entire machine is typically covered by a one-year warranty, but the warranty period for core components varies.

Laser: Usually has a separate, longer warranty period (2 years), subject to the manufacturer's policy.

Cutting head and CNC system: Generally included in the machine warranty or subject to a separate agreement.

Note: The warranty coverage usually does not include consumables (lenses, nozzles, etc.) and damage caused by improper operation, failure to maintain as required, or use of non-original consumables. Please read the warranty contract carefully.

Basic Operation Training: Power on/off, software usage (drawing, layout, import/export), basic equipment operation.

Process Parameter Training: How to set and optimize core parameters such as power, speed, gas pressure, and focal length for different materials and thicknesses.

Daily Maintenance Training: Cleaning, lubrication, lens replacement, calibration, etc.

Safety Training: Equipment safety, gas safety, fire prevention, and emergency handling.

Official Channels: Contact our after-sales department directly and provide the equipment serial number to purchase genuine spare parts.

Local Warehouse: Inquire with the supplier about spare parts availability in your area.

Technical Support: Support is typically provided via phone, WeChat, or remote assistance (TeamViewer, etc.). Complex issues require on-site engineer visits.

Recommendation: Maintain a certain inventory of commonly used consumable parts and supplies (such as protective lenses, nozzles, ceramic bodies, filter cartridges, etc.) to avoid production stoppages due to waiting for spare parts.

Product Selection and Configuration

Fiber lasers have become the absolute mainstream choice in today's industrial metal cutting field due to their higher electro-optical efficiency, superior beam quality, and the higher absorption rate of metal materials for the 1.06 µm wavelength. These advantages enable fiber lasers to deliver faster cutting speeds, lower energy consumption, higher precision, and lower overall operational costs in metal cutting applications.

For precision thin sheet processing that prioritizes speed and cost-effectiveness → choose a single-mode laser. It is the "performance king" in the field of thin sheet cutting.

For cutting thick plates as the primary task or handling mixed thicknesses → choose a high-power multimode laser. It is the "versatile warrior" for general-purpose machining.

If the budget allows and there is potential for expanding the product range in the future, consider a "high-power + excellent beam quality" multimode laser. It ensures thick plate processing capabilities while also achieving thin sheet cutting effects close to those of a single-mode laser, representing the mainstream development direction in the current market.

Power Selection Reference Table

Material TypeRecommended Power RangeKey Considerations
Carbon SteelEasiest to cut, relatively low power requirement.
• Thin sheet (1-6mm): 1kW - 3kW is sufficient for efficient cutting.
• Medium-thick plate (6-20mm): 3kW - 6kW is mainstream.
• Thick plate (>20mm): Requires high power above 12kW.
Excellent laser absorption, fast cutting speed, and superior cut surface quality. It is the optimal material for fiber laser cutting.
Stainless SteelRequires higher power than carbon steel of the same thickness.
• Thin sheet (1-6mm): Recommended 3kW - 6kW.
• Medium-thick plate (6-15mm): Recommended 6kW - 12kW.
• Thick plate (>15mm): Requires power above 20kW.
High viscosity demands higher power to ensure cut surface quality and speed. High-purity gases such as nitrogen are required for bright surface cutting.
Aluminum AlloyRelatively high power requirement due to high reflectivity and thermal conductivity.
• Thin sheet (1-8mm): At least 3kW, recommended 6kW - 12kW.
• Medium-thick plate (8-15mm): Requires 12kW.
• Thick plate (>15mm): Requires above 20kW.
High initial reflectivity requires high power density to "pierce" the starting point. Anti-reflective optical components and specialized processes are essential.
Brass / CopperHighest power requirement, most challenging to cut.
• Thin sheet (1-3mm): At least 3kW, recommended 6kW - 12kW.
• Medium plate (3-6mm): Requires above 12kW.
• Thick plate (>6mm): Extremely difficult to cut, requiring very high power (e.g., 20kW+) and special techniques.
Extremely high reflectivity (especially pure copper) and excellent thermal conductivity cause rapid energy dissipation. It is one of the most challenging materials for laser cutting.

For versatile workshops (handling diverse operations and varying material thicknesses): A 6kW to 12kW multimode laser cutting machine is the preferred choice, as it provides the strongest adaptability for processing materials ranging from thin to medium-thick carbon steel, stainless steel, and aluminum plates.

For specialized thin-sheet processing: Investing in a 3kW to 6kW single-mode laser cutting machine offers unparalleled production efficiency and competitiveness in cutting thin carbon steel and stainless steel sheets.

For heavy-duty thick-plate processing: High-power multimode laser equipment with 30kW or higher output is recommended.

Process Parameters and Cutting Optimization

Parameter Attachment Parameter File

1-60KW Parameter file

Core Conclusion: How to Avoid Burrs and Dross

The essence of burrs and dross is the incomplete or inadequate expulsion of molten aluminum from the kerf, leading to its re-solidification at the bottom or sides. To address this issue, focus on the following key points:

  1. Use High-Purity, High-Pressure Assist Gas (Most Critical):

    • Gas SelectionHigh-purity nitrogen (≥99.99%, 99.999% recommended) must be used. As an inert gas, nitrogen prevents the oxidation of molten aluminum, resulting in a smooth, silver-white cut surface.

    • Pressure RequirementVery high pressure is needed (typically 1.5 to 2 times that used for stainless steel of similar thickness). For example, cutting 8mm aluminum may require 18-25 bar. High pressure provides sufficient momentum to thoroughly and rapidly expel the viscous molten aluminum from the kerf.

  2. Optimize the Balance Between Cutting Speed and Power:

    • Speed Too High: Insufficient energy input prevents complete melting, leading to incomplete cuts and hard burrs at the bottom.

    • Speed Too Slow: Excessive energy input enlarges the heat-affected zone, creating an unstable and oversized melt pool. When blown away by gas, this easily forms irregular dross and a rough cut surface.

    • Principle: While ensuring complete penetration, use the highest possible speed matched with appropriate power to achieve "rapid melting and rapid expulsion," minimizing heat accumulation.

  3. Ensure Accurate Focal Point Position:

    • The focal point is typically set below the material surface (about 1/3 to 1/2 of the plate thickness). This creates a wider V-shaped kerf inside the material, facilitating upward expulsion of dross by the high-pressure gas from the bottom, resulting in better verticality and a smoother lower edge.

  4. Use High-Quality Consumables and Equipment:

    • Nozzle: Use tapered nozzles designed for high pressure, ensuring the aperture (e.g., 3.0mm or larger) matches the gas pressure. Keep the nozzle clean and undamaged.

    • Laser SourceFiber lasers are generally more suitable for cutting aluminum than CO₂ lasers because their wavelength (~1μm) is more readily absorbed by aluminum. The equipment must have effective anti-reflection protection.

  5. Material and Pre-treatment:

    • Ensure the aluminum plate surface is clean, free of oil, and without thick oxide layers. Oxide layers reflect the laser and absorb heat unevenly, causing unstable cuts.

    • Use dry compressed air or a refrigerated dryer to treat the nitrogen supply, preventing moisture from causing micro-explosions or exacerbating oxidation at the cut.


Summary of Special Process Requirements

  1. Piercing Process:

    • Must use "progressive pulse piercing" or "blast piercing"Absolutely avoid prolonged, fixed-point high-power piercing. Aluminum's low melting point means sustained high power creates a large molten bulge,极易 damaging the nozzle and lenses and causing poor quality at the start point.

    • It is recommended to program a "lead-in cut", starting from the sheet edge or a pre-drilled hole.

  2. Anti-Reflection Protection:

    • The laser cutting system must be equipped with an effective "back-reflected light detection and protection" device. Aluminum's high reflectivity can cause part of the laser energy to reflect back into the laser head, potentially causing permanent damage to the fiber end, cutting head, and internal optical components.

  3. Sensitivity of Parameter Settings:

    • The parameter window for aluminum cutting (the allowable range of power, speed, and pressure variation) is narrower than for steel. Small parameter changes can lead to significant quality differences. Therefore, recording and solidifying successful parameters is crucial.

  4. Cutting Path Planning:

    • Avoid excessive deceleration at sharp corners to prevent localized over-melting. Techniques like "radius corners" or "micro-joints" can be used to reduce heat concentration and sheet deformation.

  5. Cooling and Dust Extraction:

    • Aluminum particles are very fine and flammable. An efficient dust extraction system is essential for safety, preventing fire hazards and keeping lenses clean. For thicker plates, consider using a water-cooled cutting bed or auxiliary cooling.

Summary and Action Checklist

  1. Invest in high-quality conical/focusing nozzles. This is the most cost-effective investment for improving basic aerodynamic performance.

  2. Create a parameter library. For each material type and thickness, document and validate the optimal combination of [Nozzle Type + Aperture Size + Gas Type + Pressure].

  3. Conduct comparative tests. Keeping other parameters (power, speed, focal point) constant, change only the nozzle or gas pressure. Observe changes in the cut surface and lower edge dross to intuitively understand their impact.

  4. Ensure gas supply quality. Regularly check gas line seals and guarantee gas purity and dryness. An impure bottle of nitrogen can instantly negate all optimization efforts.

  5. Maintain cleanliness. Always use clean, undamaged nozzles and ensure a constant distance (nozzle stand-off) between the nozzle and the material.

Security and Certification

Ongoing compliant operation and maintenance are crucial.

  1. Installation and Acceptance

    • Must be performed by a qualified electrician strictly according to the manufacturer's Electrical Installation Manual.

    • After completion, measure and record the grounding resistance value as a core acceptance criterion for your files.

  2. Regular Inspection

    • It is recommended to conduct a comprehensive electrical safety inspection every 6-12 months, including:

      • Measuring the grounding resistance value.

      • Tightening all grounding terminals and cable connections.

      • Testing the functionality of emergency stop buttons and safety interlocks.

      • Inspecting cables for insulation aging or damage.

  3. Operator Training

    • Ensure that operators and maintenance personnel understand basic electrical hazards (e.g., no live work, recognition of safety labels) and are trained in the correct emergency response procedures.

Laser cutting machine operators must undergo comprehensive safety training, including laser radiation protection (preventing eye/skin burns), electrical safety (high voltage, LOTO procedures), gas and fire prevention (oxygen/high-pressure risks, fire extinguishing), mechanical motion safety (anti-pinch), as well as standardized operations and emergency response (including special material risks). Training should combine theory with hands-on practice, be conducted by certified instructors, and be retaken annually to ensure compliance.

Our company's laser cutting machines meet the following certifications:

CE certification (reference clauses: meets Machinery Directive (MD), Low Voltage Directive (LVD), etc. Specific standards include EN ISO 11553 (Safety of laser processing machines), EN 60204 (Electrical safety), EN 60825 (Safety of laser products)),

FDA (laser radiation) compliance (mainly based on 21 CFR Part 1040.10 standard)

Quantity management system certification (ISO 9001)

Security and Certification

Ongoing compliant operation and maintenance are crucial.

  1. Installation and Acceptance

    • Must be performed by a qualified electrician strictly according to the manufacturer's Electrical Installation Manual.

    • After completion, measure and record the grounding resistance value as a core acceptance criterion for your files.

  2. Regular Inspection

    • It is recommended to conduct a comprehensive electrical safety inspection every 6-12 months, including:

      • Measuring the grounding resistance value.

      • Tightening all grounding terminals and cable connections.

      • Testing the functionality of emergency stop buttons and safety interlocks.

      • Inspecting cables for insulation aging or damage.

  3. Operator Training

    • Ensure that operators and maintenance personnel understand basic electrical hazards (e.g., no live work, recognition of safety labels) and are trained in the correct emergency response procedures.

Laser cutting machine operators must undergo comprehensive safety training, including laser radiation protection (preventing eye/skin burns), electrical safety (high voltage, LOTO procedures), gas and fire prevention (oxygen/high-pressure risks, fire extinguishing), mechanical motion safety (anti-pinch), as well as standardized operations and emergency response (including special material risks). Training should combine theory with hands-on practice, be conducted by certified instructors, and be retaken annually to ensure compliance.

Our company's laser cutting machines meet the following certifications:

CE certification (reference clauses: meets Machinery Directive (MD), Low Voltage Directive (LVD), etc. Specific standards include EN ISO 11553 (Safety of laser processing machines), EN 60204 (Electrical safety), EN 60825 (Safety of laser products)),

FDA (laser radiation) compliance (mainly based on 21 CFR Part 1040.10 standard)

Quantity management system certification (ISO 9001)